Change my password

You can change your password at any time from your ECARD workspace. Two scenarios: you know your current password (change it from your settings), or you forgot it (reset it from the sign-in page).

Change your password

1. Sign in to your dashboard at app.ecardnfc.fr.
2. Open Personal settings (your avatar menu).
3. In the Password tab, click Change password (or Set a password if you usually sign in with Google or Microsoft).
4. Enter your current password, then your new password.
5. Confirm: the new password takes effect immediately.

Example: you usually sign in with "Continue with Microsoft" and have never had a password. The tab then shows Set a password: you create one, which then lets you enable two-factor authentication.

Choosing a strong password

• Prefer a long passphrase over a short, complex word.
• Avoid reusing a password you already use elsewhere.
• A password manager makes secure storage easy.

I can't change my password

If you forgot your password or can't sign in, use the Forgot password link on the sign-in page. You'll receive an email with a link to set a new password.

1. On the sign-in page, click Forgot password.
2. Enter your email address and confirm.
3. Open the latest email you receive (earlier links are invalidated).
4. Follow the link and set your new password.

The reset link has a limited validity period: if it has expired, request a new one. If the problem persists, check your spam folder, then contact support from the chat bubble.

Resetting your password also verifies your email along the way: if your account was pending verification, access is unlocked.

Good to know

• To enable two-factor authentication, you must first have set a password.
• More troubleshooting details: Troubleshooting → Sign-in & account.