Support

Need help? You have several options, from the fastest (the self-service assistant) to the most personal (an advisor).

AI assistant

A chat bubble is available at the bottom right of your dashboard. The assistant answers based on this documentation. If it can't find the answer, it automatically forwards your request to an advisor.

For a fast, accurate reply:

1. Open the chat bubble (icon at the bottom right).
2. Describe your issue in one clear sentence.
3. Add useful context: the section involved, your device, any error message.
4. If the assistant isn't enough, your request is passed on to an advisor.

A screenshot showing the chat bubble open at the bottom right would help here.

Support tickets

From Support, you can create and track tickets with the ECARD team, including the history of your exchanges. A ticket suits a request that needs follow-up (an open case, a multi-step answer).

Before you write to us

You'll save time by first checking:

• Troubleshooting, which covers the most common cases (card, sign-in, signature, wallet, synchronization);
• the Glossary if a term is unclear;
• whether your need is simply a feature not included in your plan (see Subscription).

This documentation

Browse sections by topic from the home page, or use the search at the top of the documentation.

Good to know

• For questions about your plan or billing, the sales team can also be reached through your usual contact.
• An urgent issue with a lost card? See Lost card to deactivate it right away.