NFC Cards
Lost card
What to do if an NFC card is lost or stolen — disable, reactivate or replace it.
A card can be marked as lost. In that case, scans can be disabled so it no longer redirects to your profile — useful if it's stolen or misplaced.
Report a lost card
- Open NFC Cards and find the card in question.
- Mark it as lost.
- The associated redirects are disabled: a scan no longer opens your profile.
Example: you lose your card at an airport. You mark it as lost from the dashboard; even if someone scans it, it no longer leads to your profile page.
Recover or replace
- If you find the card, you can reactivate it to restore the redirects.
- Otherwise, it can be permanently removed, and you order a new card.
Because your profile is independent of the card, replacing a card doesn't affect your public page or the contacts already collected.
Good to know
- No data is lost: the profile, public page, vCard and contacts stay intact after replacing a card.
- A new card must be activated on arrival, just like the first one. See Activate a card.
Troubleshooting
- A card marked as lost still opens my profile → refresh the page and allow time for propagation; make sure the right card was marked. See Card troubleshooting.
- I want to reuse a found card → reactivate it from NFC Cards.
See also
- NFC Cards — modes and life cycle.
- Ordering cards — for a replacement.
- Card troubleshooting — scan, activation, redirect.