Troubleshooting

This section gathers frequent problems and their solutions. Find your symptom below.

By topic

• Sign-in & account — I can't sign in, receive an email, or enable two-factor authentication.
• NFC Cards — my card won't open, activation fails, the scan opens the wrong page.
• Email signatures — the signature looks wrong, a variable stays visible, the image won't load.
• Wallet — I can't add the card, the QR opens nothing, the card won't update.
• Synchronization & import — Microsoft Entra or the import isn't bringing in the right people/data.

Basic reflexes

Before digging deeper, these checks resolve a large share of cases:

1. Refresh the page and clear the cache if a change isn't showing.
2. Check your spam folder for any expected email (activation, reset, test).
3. Confirm the profile is up to date: many displays (signature, vCard, wallet) depend on profile information.
4. Test on another device / browser to isolate a local issue.

An entire section is gone?

If a whole module is missing (Wallet, Signatures, Campaigns…), it's usually not a bug: the feature is probably not included in your plan. See Subscription. A section may also depend on your role — see Users & roles.

Can't find your answer? Open the chat bubble at the bottom right of your dashboard — the assistant answers from this documentation and connects you with an advisor if needed. See the Support page. Unsure about a term? Check the glossary.