Sign-in & account

I can't sign in

1. Make sure you're using the right email address (the one from the invitation).
2. Try signing in with Google or Microsoft if your account is linked to one.
3. Use Forgot password to reset your password.
4. If your account was just created, email verification may be required before the first sign-in.

See also Sign in.

I don't receive the email (code, reset, invitation)

• Look in your spam folder and promotions tabs.
• Check the address is correct, with no spaces or typos.
• Emails can take a few minutes; wait before requesting another.
• Add ECARD's sending domain to your trusted senders if your mail client filters aggressively.

"Forgot password" isn't working

• The reset link has a limited validity period: if it has expired, request a new one.
• Make sure you open the latest email received (earlier links are invalidated).

See Change my password.

I can't enable two-factor authentication (2FA)

• You must first have set a password (accounts that sign in only through Google/Microsoft need to create one).
• For an authenticator app, your phone's time must be set automatically (a clock drift invalidates codes).
• Keep your backup codes: they unlock access if you lose your 2FA method.

See Two-factor authentication.

I don't have access to a dashboard section

Access depends on your role (Owner, Administrator, Manager, Member, Viewer) and your spaces. Some sections (billing, integrations) are limited to administrators. Reach out to an administrator of your organization. See Users & roles.

Note: a section that's entirely missing may also be a module not included in your plan. See Subscription.

Still stuck?

Contact support via the chat bubble, giving your email address, the sign-in method you used and any error message.