Troubleshooting
Email signatures
Resolve signature display and installation issues.
A variable stays visible as plain text (e.g. {{user.jobTitle}})
This means the matching information is empty in the profile. Fill in the missing field (job title, phone, company…) in the user's profile, then reinstall the signature. See Variables.
The signature looks wrong in Outlook
- Outlook (Windows) has a peculiar rendering engine: always test by sending yourself a real email rather than trusting the preview.
- Re-paste the signature from ECARD (the Copy button) without going through an intermediate editor that could alter the HTML.
- For reliable large-scale deployment, use the Outlook add-in.
The image (logo, photo) doesn't show
- Some mail clients block images by default: the recipient must allow display.
- Check that the profile photo / logo are actually filled in on the ECARD side.
My signature isn't up to date
The signature captures the profile information at the moment it's inserted. After a profile update, reinstall the signature (copy-paste) or, with the Outlook add-in, the update is automatic. See Install the signature.
I don't see the Email signatures section
This feature depends on your plan. See Subscription.
Still stuck?
Contact support via the chat bubble, stating the mail client involved (Outlook Windows, Outlook web, Gmail, Apple Mail) and attaching a screenshot. See also Install the signature.