Wallet

I can't add the card to my Wallet

• On iPhone, the card is added via Apple Wallet; on Android, via Google Wallet. Open the install link / QR from the right device.
• Make sure the Wallet / Google Wallet app is installed and up to date.
• Try again from the phone's default browser (some in-app browsers block adding).

The card's QR opens nothing / the wrong page

The QR is stable, but its destination depends on the mode (Profile, vCard, Link, Default), resolved at scan time. Check the wallet's mode in the Wallet section. Priority: the user's setting → the template's mode → the organization's default. See Modes & QR.

My Wallet card won't update

Updates (information, visual, campaign) propagate to installed cards, but may take a moment or require opening the card in the Wallet. First check that the profile is up to date.

I don't see the Wallet section

Wallet availability depends on your plan. See Subscription.

Still stuck?

Contact support via the chat bubble, stating the device (iPhone / Android), the Wallet app used and the step that fails.